Ken-Ton Transportation Department Creates “Call Center” | Schools
The Kenmore-Town of Tonawanda Union Free School District added a new “Call Center” for families who would like to speak to a representative concerning bus routes, schedules, and pick-up locations. Up to five employees will accept calls from parents and families during the entire month of September. Workers handling call center inquiries will provide information as well as accept bussing requests that will be communicated to transportation staff. The number for the Kenmore-Town of Tonawanda School District Transportation Call Center is 716.871.3080.
“Parents deserve a high level of customer service and our new call center allows families to speak directly to an individual who will assist them with their transportation needs. Part of our mission is to provide families with the highest levels of customer service. Our new call center will provide parents with important transportation information and streamlines any requests they may have concerning pick-ups or drop-offs,” said Kenmore-Town of Tonawanda Union Free School District Transportation Director John O’Connor.
The Transportation Department has also established an “Information Line” to provide a recorded announcement regarding up to the minute information about potential changes to routes and schedules. The information line number is 716.871.3081 and will begin on the first day of school: Tuesday September 7th, 2010. An automated message will play for those who call the information line recording. Messages will not be accepted.
The information line will be beneficial for any unexpected changes to routes and schedules because of inclement weather or road emergencies not related to the district. Some streets within the Kenmore-Town of Tonawanda Union Free School District are closed due to the massive Parker-Fries Sewer Improvement Project that could last another two years.
“This is another pro-active step our district has taken to maintain strong lines of communication with parents and our community,” said Kenmore-Town of Tonawanda Union Free School District Superintendent Mark P. Mondanaro.”
“I am proud of the efforts to offer parents many ways to communicate with our staff. Our drivers are responsible for transporting precious cargo: the children of our district, and it is important for parents to know information about our bus service is one phone call away,” said Kenmore-Town of Tonawanda Union Free School District Board of Education President Bob Dana.